Can I get a sample? Yes! We will be happy to send you a sample so you can see for your self the quality you are purchasing. Some info on samples:
- Sample 'patches' are approximately 10cm x 10cm.
- We will do our best to stock samples in the entire range of colours offered, but we don't guarantee it.
- Samples are free, however we do require a $5 administration and postage charge on each sample.
- You will receive with your sample a coupon to redeem the total amount you spend on your samples should you wish to purchase.
- Order your samples through the online store.
What forms of payment do you accept? We accept all credit cards and pay pal.
How long will it take to receive my purchase? Items will be dispatched by the close of the next business day, and will arrive between 2 - 7 business days to anywhere within Australia. Shipping internationally will take longer.
Do you ship internationally? Yes we do, however there is an additional cost. To simplify this process we have a flat rate of $60, which includes insurance for loss or damage and tracking via email notification for your peace of mind.
How much does shipping cost? We offer free shipping Australia wide.
Can I get my order expediated? Yes! If bedloves can help you in any way, including organising you a courier, it would be our pleasure. Simply email us firstname.lastname@example.org or call on 0400 394 585 after purchase with your request. If the order has not already been posted, we will do our utmost to meet your needs.
Are your prices in AUD? Yes! All of our prices are in Australian Dollars and include GST. We recommend you check the currency exchange rate to get an idea of what you would ultimately be charged.
What if my items are damaged or incorrect? If you have received a damaged or incorrectly shipped item, please email email@example.com with a photo (a photo is cheaper than you paying for shipment back) of the damage or incorrect product, and your invoice number. We will take care of you!
What if I don't like what I bought? We really want you to feel comfortable with your purchase, so we offer a full refund on returns for up to 60 days. If you are not satisfied with any aspect of our bedding or accessories in the 60 days from purchase, we will be happy for you to return the product and receive a full refund on your purchase. No questions asked.
To be eligible for a return and full refund, your sheets or accessories must be:
- unused and in the same condition that you received it, in the original packaging
- with a receipt or proof of purchase (ie order number)
A $20 processing administration fee will apply for:
- items with obvious signs of use (including being washed)
- items with damage or missing parts for reasons not due to our error
Gift cards may not be returned. If you need to return an item, send us an email at firstname.lastname@example.org to commence the process of the return.
Can I exchange a product? Yes! If you have received a damaged or incorrectly shipped item, please email email@example.com with a photo (a photo is cheaper than you paying for an initial shipment back) of the damage or incorrect product, and your invoice number. We will take care of you!
Where do I return the product to? Firstly, please email firstname.lastname@example.org to confirm the returns process as described above. When requierd, you should mail your product to: Unit 4, 38 Daintrey Street, Fairlight, NSW 2094 Australia. The purchaser is responsible for the cost of postage of any returned item. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.